Privacy

Introduction

We use cookies to enhance your user experience, which is standard practice for nearly all websites. You have the option to disable cookies, but doing so may limit your usage of the website.

About Cookies

Cookies are small data files placed on your computer, mobile, or other handheld devices to collect information as you browse this website. They help remember information when your device accesses the website, ensuring the effective operation of our website and enhancing your online shopping experience with us.

Some cookies collect information about browsing and purchasing behaviour by people who access this website via the same device. This includes information about pages viewed, products purchased, and your journey around our website. However, we do not use cookies to collect or record information on users' names, addresses, or other contact details.

Disabling Cookies

You can disable cookies by updating your privacy settings within your browser preferences. The exact location of cookie settings will depend on your browser, but they are usually found under Preferences. Please note that disabling cookies may prevent the site from operating properly. More information on deleting or controlling cookies is available at About Cookies.

Privacy Policy

Introduction

We are committed to protecting your privacy online when visiting www.mono-ha.com or communicating electronically with us. We understand that you do not want your personal information to be misused and have outlined the information we collect and how we use it below.

By using this website, you agree to the terms of this privacy and cookies policy.

When and How We Collect Information

We generally collect your information when you decide to interact with us. This could include signing up to receive emails or making a purchase online. We also analyse users' journeys through our website to offer the best possible experience. The ways we collect information are listed below:

• When you sign up to receive communications: This includes your name and email address.
• When you make a purchase: This includes your name, email address, telephone number, billing address, delivery address, payment details, and account information. This information is taken with your consent and will not be shared. Refusal may prevent you from completing a purchase.
• When you communicate with us: For example, by email or phone, including information you send to report a problem with a transaction or submit a question about the website or its content.
• Data relating to product selection and buying patterns: Via Google Analytics.
• Internet pages visited before and after this site: To track how users find our website, via Google Analytics.

How We Use Your Data

• To process account registration and maintain your account.
• To provide customer service, manage orders, and address questions or complaints.
• For statistical purposes to improve the website and its services.
• To monitor and/or keep records of our email and other communications.
• To process payments or refunds and to protect against or identify possible fraudulent transactions: Note that Mono-ha does not store any payment card numbers once the transaction has been completed.

Opting Out of Communications

By registering an account online or making a purchase, you will be given the option to receive updates on new products, news, special offers, events, and promotions. You can choose not to receive marketing communications from us at any time by:

• Using the unsubscribe facility in an email or other electronic communication from us.
• Changing your email preferences within your registered account.
• Sending an email to studio@mono-ha.com.

Contact Us

Please direct any questions or comments you may have about our privacy policy or requests around your personal data to studio@mono-ha.com.

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check here to see any updates or changes to our privacy and cookies policy.

This policy was last updated on 01.01.2025.